Careers
View Open RolesTop 8 Reasons To Come Work With Us
Benefits
- Health, dental, vision and life insurance
- 401k (up to a 4% match after one year of employment)
- Childcare allowances
- HSA (Health Savings Account)
- Paid vacation and sick time (can accrue up to 10 vacation days/5 sick days each year; upon reaching year five, vacation time would increase to 15 days)
FAQs
Anyone with a customer service experience and excellent computer skills can apply; but we prefer those who have some prior experience working in a call-center environment or similar environment where service was provided solely on the phone and/or email/chat on the computer. Both remote or in-office experience is great. If you don’t have call-center experience, a combination of customer service experience within an office, sales, or bank environment would be beneficial.
Computer skill set requirement includes being able to multitask on the computer in a fast-paced environment.
Yes! You will even train remotely! You will need:
- a sufficient internet connection
- a secure and quiet place to work within your home
- your own personal equipment to work from initially (computer and headset) but after an introductory period we’ll provide company
- equipment on loan for as long as you’re with Eastern (we hope that will be a long time)
Please submit your application here: Apply today
Yes! You can apply for any of our open positions that interest you where you meet the job requirements and that match your skill set.
- Once we review your resume, we will reach out via email for an initial screening
- Upon successful completion of the initial screening, we will request to set up an interview via video call
- If hired, we will provide you with an official offer, coordinate a start date, and begin the onboarding process immediately!
Generally we have both full-time and part-time schedules available. Just ask!
We are open 7 days per week and will work with you to set up a schedule that works best for you.
- We will commit to the agreed upon schedule, which will be consistent week-to-week. We also will never ask you to work overtime.
- We commit to you, you commit to us and everybody (including our customers) win.
- Our full-time schedules are 39.5 hours per week and generally spread across 5 days (we can be flexible with this if needed!). Our part-time schedules require a minimum of 16 hours per week.
- All schedules fall within our business hours:
Weekdays 8am-7:30pm Eastern Time; Saturdays 8am-6pm Eastern Time; Sundays 12-6pm Eastern Time
No! We are looking for long-term employees, those who want a fulfilling career.
Full time employees are eligible for the following benefits:
- Insurances: Medical, dental, vision, life
- HSA
- 401k (up to a 4% match after one year of employment)
- Paid vacation and sick time (can accrue up to 10 vacation days/5 sick days each year; upon reaching year five, vacation time would increase to 15 days)
Most questions will be answered during the screening process and interview. But if there is something you’d like to discuss beforehand, please send us a message to: [email protected]
Open Roles
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Collector