Our state of the art eCenter collections call center facility is home to our highly trained, US based team of collections professionals. (Bilingual available). Our full time staff are accredited by ACA (Association of Credit and Collection Professionals) and follow PCI compliant and HIPAA compliant protocols. To deliver results rapidly and cost effectively, we organize our agents into teams with industry-specific expertise, persuasive approaches, and in depth customer retention sensitivity.
Our experienced Eastern Account System teams work to accommodate your specific demographics and collection needs with a customized, comprehensive collection program.
- Boutique technology tools and customized algorithms focus on your demographics
- Algorithms prioritize those accounts most likely to pay
- Emotion analytics to fine tune approaches to specific individuals
- Rapid script calibration responds to changing demographics and debt status
- Inbound and outbound calls and messages
- Extended day, evening, and weekend coverage
- Experienced, ACA certified, all US-based staff (bilingual available)
- Certified HIPAA compliant and PCI Compliant protocols
- High rates of revenue collection