Customer Contact Center

Call Center Staff

 

Our state of the art contact center facilities “eCenter”are home to our highly trained, team of contact center agents are trained to follow our clients’ processes and values. With bilingual teams available in the United States, Near Shore, or both, we stand ready to serve your needs. Our delinquency agents are accredited by ACA (Association of Credit and Collection Professionals) and all of our agents follow PCI compliant and HIPAA compliant protocols. To deliver results rapidly and cost effectively, we organize our agents into teams with industry-specific expertise, persuasive approaches, and in depth customer retention sensitivity.

Our experienced Eastern Account System teams work to accommodate your specific demographics and needs with customized, comprehensive programs utilizing Omni-channel communication modes.

 

Contact Services include:

  • Inbound and outbound campaigns
  • Customer care
  • Delinquency Management
  • Product and Tech Support
  • Customer Acquisition
  • Sales and Order Entry
  • Initial Engagement and Welcome Contact
  • Customer Retention Management
  • Program Enrollment
  • Non-profit Fundraising
  • Surveys
  • Additional “as needed” contact center support

Eastern utilizes the most advanced tools and methods for contacting your customers:

  • Boutique technology tools and customized algorithms focus on your demographics
  • Algorithms prioritize those accounts most likely to pay
  • Emotion analytics to fine-tune approaches to specific individuals
  • Rapid script calibration responds to changing demographics and debt status
  • Inbound and outbound calls and messages
  • SMS Texting and Chat
  • Certified HIPAA compliant and PCI Compliant protocols
  • High rates of revenue collection
We deliver results at highest in the industry rates. Your clients will notice the difference, and so will you.
Contact us today at 800.750.6343